2017 Speaker Lineup


Daniel Pink

Keynote Speaker, Author
Daniel H. Pink is the author of five provocative books — including three long-running New York Times bestsellers, A Whole New Mind, Drive, and To Sell is Human. His books have been translated into 35 languages and have sold more than 2 million copies worldwide. He lives in Washington, DC, with his wife and their three children.  Read more...

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2017 Speaker Lineup>>>
“Not having a Service Vision is like sailing without a compass. John DiJulius has been instrumental in revamping our customer service systems” ~Craig Russell, Starbucks.  Read more...

Mel Robbins

Keynote Speaker, Author
Mel Robbins is best known for delivering one of the most popular TEDxTalk’s in the world: “How To Stop Screwing Yourself Over”. Mel is a powerful keynote speaker who jumps into your audience (literally), creating motivational experiences with unforgettable engagement, surprising research, vivid imagery, original videos and music.  Read more...

John DiJulius

THE Authority on Customer Service
The Authority on World-Class Customer Experience and author of The Customer Service Revolution.  Read more...

David Avrin

Keynote Speaker, Author
One of the most in-demand business speakers in the world today, David Avrin, CSP has shared his hard-hitting, content-rich, and always entertaining presentations to enthusiastic audiences across North America and around the world, including: Singapore, Bangkok, Melbourne, Buenos Aires, Rotterdam, Barcelona, Monte Carlo, London, Johannesburg and Dubai.  Read more...

Kaihan Krippendorff

Keynote Speaker, Author
Kaihan Krippendorff is the founder of Outthinker (a growth strategy consulting firm), a former McKinsey consultant, and author of four business strategy books, most recently Outthink the Competition. Kaihan specializes in serving financial service, technology, and retail firms who recognize the need to move away from traditional linear models to embrace agile, digital strategies for the accelerating world. Kaihan serves some of the largest corporations in the world, including Microsoft, ABC TV, Johnson & Johnson, and AIG.  Read more...

Bronkar Lee

Keynote Speaker, Author
Bronkar is a peak performance expert, author, internationally acclaimed performer, entertainment producer, and keynote speaker. He uses his authentic passion for connecting with people and his creative talents (which he’s honed through discipline and commitment) to motivate audiences, lighting a spark of possibility and delivering powerful results.  Read more...

Keynote Speaker, Poet
IN-Q is a National Poetry Slam Champion and multi-platinum winning songwriter. His groundbreaking performances include selling out the largest one-man poetry show in Los Angeles history, being the first spoken word artist to perform with Cirque Du Soleil, and being featured on HBO's Def Poetry Jam and ESPN’s World Series of Poker. His newest videos The Only Reason We're Alive and The Most Important Vote We'll Ever Cast went viral and have over six million views combined.  Read more...

Arnie Malham

Keynote Speaker, Author
By putting culture first, cj Advertising grew to become the largest full-service brand-building agency in the country, exclusively for law firms. Arnie Malham has since leveraged his cutting-edge culture to launch two other successful businesses, Legal Intake Professionals and BetterBookClub.com.  Read more...

Breakout Speakers


Angela Crawford

Chief Marketing Officer
Angela is the Chief Marketing Officer and a researcher for Direct Opinions. She also serves as an Assistant Professor at Thomas More College where she teaches Strategy and Innovation for MBA students, along with Organizational Behavior and Marketing for undergraduates.  Read more...

Dave Murray

Senior CX Consultant
As The DiJulius Group's Senior Customer Experience Consultant, Dave Murray works daily with The DiJulius Group’s clients in generating ideas, turning those ideas into systems, and then implementing and executing them enterprise wide.  Read more...

Neen James

Keynote Speaker, Author
Neen James' vast experience in retail, banking, telecommunications and the oil industry makes her an invaluable heavyweight. They rely on the tools, strategies and lessons learned from leading high profile leadership and sales teams, managing multi-million dollar budgets, raising millions in sponsorships and empowering for customer call centers to make their teams stronger and more effective. Eager to differentiate, compete, and ensure their teams are successful on the highest possible level? Neen brings un-matched A-game to the table.  Read more...

Michel Falcon

Keynote Speaker
Michel Falcon is an entrepreneur, advisor and international keynote speaker with a focus on customer experience, employee engagement and company culture. These are the “three pillars” he uses to help companies that he owns or advises to grow revenue, increase profitability and build admired brands.  Read more...

Steve Nudelberg

Serial Entrepreneur
Steve Nudelberg is a serial salesman and entrepreneur. As a product of his entrepreneurial spirit, he developed On the Ball - a company that focuses exclusively on sales and business development. Inspiration for the company name was derived from the feedback Steve received from business associates, claiming that he was always "on the ball". The core philosophy is rooted in that what we know and who know can help your business grow.  Read more...

Adam Robinson

CEO, Author
Adam Robinson is the co-founder and CEO of Hireology, where he's on a mission to help business owners make better hiring decisions using predictive data and innovative technology. He is a noted recruiting industry expert, speaker, and author with over 20 years of experience in the field of hiring and selection management.  Read more...

Lisa Duran

Customer Experience Consultant
Lisa Duran has spent years inspiring audiences to discover their purpose and use it to impact the lives of customers and patients. Transforming team, customer and patient experiences is Lisa’s sweet spot as she loves seeing the outcome of changed businesses and lives.  Read more...

Katie Mares

Customer Experience Consultant
A former client of The DiJulius Group, Katie Mares has been working with the X-Commandments to provide a World-class Experience since 2011. Katie  has over 15 years of experience in Customer Service, Adult Training and Development, Operations, Marketing, and Sales, in the retail and medial space. Katie's experience has varied from leading retail departments nation wide, inspiring front-line team members, and working closely with key partners and stakeholders. She has a passion for people and seeing growth, creating leaders that move results through their people.  Read more...

Past Speakers


Jay Baer
Keynote Speaker, Author

Heather Buck
Director of Training & Guest Services

Michael Caito
President & CEO, Restaurants on the Run

Joe Calloway
Keynote Speaker, Author

Michael Coburn
Director of Customer Service, Nestlé USA

Jack Daly
Speaker | Trainer | Coach | Author

Lisa Ford
Keynote Speaker | Author

James Gilmore
Keynote Speaker, Author

Dan Gingiss
Social Care Thought Leader

Matt Harding
Keynote Speaker

Verne Harnish
The Growth Guy

Sheldon Harris
Partner and COO

Sally Hogshead
Keynote, Author

David Horsager
Keynote, Author

Tina Hodges and
Brittni Walker


Shep Hyken
Speaker | Author

Matthew Jeffers
Keynote Speaker

Robert Johnston
President and COO, The Melting Pot Restaurants

Jane Judd
Senior Manager Customer Loyalty, Zappos

Dan Kirwan
Chief Operating Officer

Joe Malarkey
Successful Franchisee

Ryan Magnon
Field Marketing and Hospitality

David McClaskey
President

James McManemon
General Manager of World Renowned The Ritz Carlton, Sarasota

Amy Mendenhall
Customer Experience | Hallmark

Mark Moraitakis
Director of Service Innovations, Chick-fil-A

Tracey Moss
Director of the Owners Club at Hilton Worldwide

Captain Charlie Plumb
Keynote, Author

Mike Rayburn, CSP
Keynote Artist

Robert Richman
Founder of Zappos Insights

Chuck Runyon
CEO & Co-Founder, Anytime Fitness

Craig Russell
Senior Vice President, U.S. Store Operations Services

Dave Sanderson
Keynote, Author

TJ Schier
President, SMART Restaurant Group

Reon Schutte
International Keynote Speaker, Author

Stan Slap
Keynote Speaker, Author

Dennis Snow
Disney Service Speaker | Author

Matt Stewart
CEO, National Services Group

Holly Stiel
Emcee

Sasha Strauss
Founder and Managing Director

Patrick Thean
Best Selling Author

Denise Thompson
Managing Partner

Dan Thurmon
Best Selling Author

Rory Vaden
Keynote Speaker, Author

Amanda Johns Vaden
Founding Partner

David Wagner
Author

Mikki Williams
Speaker, Author