Michel Falcon is an entrepreneur, advisor and international keynote speaker with a focus on customer experience, employee engagement and company culture. These are the “three pillars” he uses to help companies that he owns or advises to grow revenue, increase profitability and build admired brands.
His hospitality management company owns and operates four large scale restaurants/venues in Toronto, Canada that employs nearly 400 employees. He has also advised or spoken to executives from companies like McDonalds, BlueCross BlueShield, Alfa Romeo, Electronic Arts and many others.
Michel is an international speaker having traveled throughout Canada, US, Australia, India, Spain, Austria and several other countries to share his customer and employee-centric strategies and tactics.
His thought leadership has been included in publications such: Time Magazine, Inc Magazine, Forbes, Yahoo Small Business Advisors, Yahoo Finance, Digiday.com, BC Business, Business Talk Radio, Business2Community, and 1to1 Media.
In this keynote, international keynote speaker, Michel Falcon, will share examples of how to deliver an experience your customer or industry have never seen before. He will use examples from his own businesses and ones from companies we recognize and admire. Throughout the presentation Michel will respectfully challenge the audience to think of creative ways to design customer experience tactics that will earn greater loyalty.
Michel Falcon website: www.michelfalcon.com