Mark Moraitakis

Director of Service Innovations, Chick-fil-A

Mark has been working for Chick-fil-A since 1984 where he started out as a cashier at the restaurant inside of Gwinnett Place Mall. After completion of undergraduate studies, Mark joined Chick-fil-A, Inc. and has served in several departments. He began his career in training and development, next, had a long tenure in Operations as a Business Consultant. He currently serves as the Director of Service Innovations. Mark describes the purpose of his department to ensure guests have an experience where they feel cared for in a way that they cannot get anywhere else. In order to accomplish this, we are partnering with internal corporate employees, outside hospitality consultants and of course working closely with Operators within the Chick-fil-A family.

Mark graduated with an Undergraduate degree from Berry College in 1991. He earned a major in business and a minor in economics. While working, Mark went back to school to earn a Masters degree in Business Management. He graduated from Mercer University (in Atlanta) in 1997.

His most important priority is his family. He and his wife, Dimitra, got married in December of 1999 and they live in Atlanta, Georgia near Emory University. They have been blessed with three beautiful girls – Eleftheria (Elli) is 7, Erini (Renna) is 4, and Nicolette is 2. Both Mark and his wife are lifelong members of the Greek Orthodox Church. They worship at the Greek Orthodox Church in Decatur. Mark has served on the council of his Church for 9 years and is currently serving as 1st Vice-President. His current responsibilities include providing leadership to the areas of Youth, Education, and Culture for the Church.

When not working on Chick-fil-A business, Church responsibilities or spending time with his family, Mark enjoys gardening, playing the piano or taking long runs.

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