Michael Coburn

Director of Customer Service, Nestlé USA

A 21 year veteran of Nestlé, Michael was recruited directly off the campus of Northern Illinois University with a degree in Marketing. During college, Michael served as a resident assistant, studied international business abroad in Denmark and was an active member of Delta Sigma Pi Professional Business Fraternity. Michael began his career in the Management Development Program in the Sales Division. After a year and a half of retail execution and direct account management, Michael was promoted to a District Manager role in Ohio leading a regional sales team.

Following four years of experience in field and direct account sales and leadership, Michael was tapped to lead the customer service team at our DeKalb, Illinois Regional Distribution Center as Nestlé sought to align our sales and logistics functions. Michael implemented “One Face to the Customer” through our Error Free Initiative during his time in DeKalb. Successive assignments at our Southern California and Ohio Customer Service Centers lead to his current role of Director of Customer Service. As Director, Michael has worked at both at our Glendale, CA headquarters as well as his current location in Solon, Ohio, home to our Prepared Foods Division.

Nestlé Customer Service is focused on delivering order to cash services for our customers. We do this with a focus on the customer, while considering the overall efficiency of the supply chain. The team of 230 employees supports Nestlé USA, Nestlé Professional and Nestlé Nutrition managing $12 billion in annual sales.

Michael is married to his wife Heidi and they live in Hudson, Ohio with their three children ages 14, 13 and 11 along with a house filled with pets, most notably, Frederik the Great Dane. Michael is an active triathlete and participates annually in the Malibu, CA Triathlon as a member of the Nestlé Triathlon Team which he co-founded in 2005.

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