World Class Sponsors

Sponsors and Exhibitors

An audience of over 700 Customer service leaders and decision makers, fully invested in providing a world-class experience for their customers, is just one of the reasons why the Secret Service Summit is far more than a trade show. Watch this slide show and learn how to become a solution provider at the fastest-growing Customer Service Conference in America. The opportunities are endless!

Presenting Sponsor

The DiJulius Group is a Customer experience consulting firm used by private and public companies to create, develop, and improve their Customer service systems resulting in a healthier corporate culture, lower employee turnover, higher Customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant.

Hireology was founded on a simple but powerful concept: by analyzing the behaviors of top-performing employees, businesses can streamline and improve their hiring processes, resulting in smarter hiring, assembling better teams, and stronger company performance. Hireology's award-winning employee selection management platform includes online applicant management, job profiling, skills testing, behavioral interviews and an entire suite of verification services, including background checks.

VIP Sponsors

Direct Opinions is a market research firm that provides customers with insight to support complex business decisions.  Specializing in satisfaction and loyalty measurements for both customer and employee experiences, Direct Opinions’ survey solutions produce strategic value to help our customers identify their competitive advantage and drive profitable growth. Dedicated to delivering actionable insights, we leverage the power of qualitative and quantitative research methods to gather the most impactful information that provides answers, not just data. We help our clients understand specifically what they need to do to grow their business using innovative techniques that connect key insights across organizational silos.


Geniecast is the world's largest online marketplace of thought leaders, experts, speakers, consultants and more — all available via two-way, live video broadcast. Customer service leaders use Geniecast to connect with the best and brightest minds for team training, motivation sessions and even problem-solving. Browse and book 1000s of informative and inspiring programs at

The world is incredible and there are so many amazing opportunities available to a large percentage of kids. Every child should have access to unique experiences, the knowledge that their community cares for them and hope for their future. Believe in Dreams® is a non-profit organization that was created to help fulfill dreams for children who are economically disadvantaged and have suffered from a non-medical hardship. We provide a little joy and happiness to kids who have had a rough time. We believe in giving them hope that things can turn around and get better.

Our mission is to bring you the world’s most sought-after wines from impossible-to-find back vintage treasures to exciting new releases, at the lowest prices on the market. For three generations we have delivered unrivaled selection, availability and low-pricing through an unparalleled level of concierge services to ensure that you have the best experience possible as you grow and manage your collection.

In the heart of the Laurel Highlands of Pennsylvania, situated on 5,800 secluded mountaintop acres you will find Seven Springs Mountain Resort and Conference Center.  The resort offers 414 hotel rooms, 20+ cabins and chalets and 1,200+ condos and townhouses along with 60,000 square feet of flexible meeting and function space and 14 fabulous Food & Beverage outlets including our world famous Foggy Goggle and Foggy Brews lounges, our award winning fine dining Helen’s Restaurant and the all new Seven/Ten Bistro located next to our bowling alley.

Where Photography and Art comes together to create an unforgettable Image.



Media Partners

PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to- end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions. Cision is a leading global media intelligence company, serving the complete workflow of today's communication professionals.

The CRM Academy of Asia (CRMAA) is the only non for profit independent, professional membership body for customer relationship professionals engaged in customer service, care, experience and relationship in India. We are committed to help our members improve their customers’ experience approach and their own business performance.